From CRM Lowdown comes the 10 best and 10 worst companies for call center service.
Best
1-800-Flowers
General Electric
Citibank
IBM
Southwest Airlines
Direct TV
Verizon
Apple
Amex
Accenture
Worst
Dell
Comcast
AOL
Vonnage
Dish
Macy's
eBay
AT&T Wireless
Home Depot
Compaq
Of course you have to read the whole thing for the full snark.
If you don't like change, you're going to like irrelevance even less. - General Eric Shinseki, Chief of Staff. U. S. Army
I'm not getting older, just more complex. -
The pursuit of legacy is the libidinous quest of the second half of life. - David Wolfe, co-author Ageless Marketing
All value resides in individuals. Value is distributed in individual space, Relationship economics is the framework for wealth creation. Deep support is the new metaproduct. - Shoshanna Zuboff
Free markets of information are driving decision-making in politics and soon will drive consumption decisions and institututional reputations.
Locking down long-term deals now with budding bloggers of promise and rising reputations is a key strategy. - Hugh Hewitt
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