Number of branches (1994 – 2004) up 6%
Number of banks (1994 – 2004) down 29%
Average retail banking customer attrition rate: 12% to 15%
Cost to acquire a new customer: 5 to 10 times more than retaining an existing one
From an invitation for a free web seminar hosted by Microsoft and Getronics and featuring the Tower Group.
If you don't like change, you're going to like irrelevance even less. - General Eric Shinseki, Chief of Staff. U. S. Army
I'm not getting older, just more complex. -
The pursuit of legacy is the libidinous quest of the second half of life. - David Wolfe, co-author Ageless Marketing
All value resides in individuals. Value is distributed in individual space, Relationship economics is the framework for wealth creation. Deep support is the new metaproduct. - Shoshanna Zuboff
Free markets of information are driving decision-making in politics and soon will drive consumption decisions and institututional reputations.
Locking down long-term deals now with budding bloggers of promise and rising reputations is a key strategy. - Hugh Hewitt
| Sun | Mon | Wed | Thu | Fri | Sat | |
|---|---|---|---|---|---|---|
| 1 | 2 | |||||
| 3 | 4 | 5 | 6 | 7 | 8 | 9 |
| 10 | 11 | 12 | 13 | 14 | 15 | 16 |
| 17 | 18 | 19 | 20 | 21 | 22 | 23 |
| 24 | 25 | 26 | 27 | 28 | 29 | 30 |
