Over the Wall

From Dick Edelman in Over the Wall

Buzzmetrics' review of mentions of the 20 top global brands indicates that corporate generated content is responsible for only 12-14% of search results, while consumer generated content is 26%. The consensus is that a company's goal should not be CONTROL, it should be AWARENESS of what's being said and fast RESPONSE.
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some of my advice for PR people trying to adapt to a fast-changing environment. We have to be operating in parallel universes, continuing to do a great job with traditional media, while engaging with new media. We should help our clients create original content, and advise them to engender conversations on-line but be honest about our inability to control outcomes. We must be on top of the breaking news in companies, because news is being filled by the person who has the newest information. The coverage of tsunami initially came from survivors with cell phones or mini-cams, and delivered across the Web. Our tone in new media must reflect the different expectations of the audience, which is to demand authenticity, individuality and transparency.