Honesty Beats Stonewalling
From the Blog Business Summit, a lesson for corporate bloggers - Honesty beats Stonewalling.
Steve Broback investigates the assertion by Mitch Ratcliffe that lawsuits can be reduced by honest admission of error and finds this article from Medical Economics, Why some doctors get sued more than others
Grena Porto, director of risk management for VHA, an alliance of more than 2,200 hospitals was quoted in the piece: “Patients will often forgive honest mistakes when they’re disclosed promptly, fully, and compassionately,” says Porto. “But they become enraged when they suspect they’re being stonewalled.”
Dan Rather and Eason Jordan in their deepest hearts would agree.
Posted by Jill Fallon on February 20, 2005 at 6:01 PM | Permalink | TrackBack
